Frequently Asked Questions

Q. How safe are my advance payments?

A. We have always complied with the 1992 Package Travel Regulations by operating a Clients' Trust Account with our bankers. This is an alternative arrangement to the more usual method of having an ABTA licence which permits a Travel Agent or Tour Operator to use customers' money to finance its running expenses. We are financially strong, so we are happy to keep your payments locked away until you have returned from your holiday.

Q. How do I make a reservation?

A. Find out if we have availability by looking on this website at the top of each holiday page or make a telephone call to 01375 383000 between 9.00 AM and 9.00 PM on any day of the week. If our recorded message service cuts in, we will respond at the earliest opportunity. We will send you a confirmation invoice as soon as we have processed a deposit payment which can be made with a cheque through the post, or with a credit card or debit card over the telephone.

Q. What do you include in the tour price?

A. Luxury coach with toilet and air conditioning. Accommodation always en suite, mostly 3-stars standard. Meals always full breakfast and Table d'hote dinner (or lunch). Services of a Tour Escort throughout your holiday.

Q. Where do you usually pick up from?

Rayleigh	Railway Station, Websters Way, Sainsbury’s at Rayleigh Weir
Thundersley*	Victoria House Corner
South Benfleet*	Coach/Bus lay-by near Romsey Road
Basildon	Trafford House & Hospital roundabout
Corringham	Lampits Hill & Corringham New Town Centre
Stanford-Le-Hope	First Avenue & Railway Station
North Grays	The Oak, Socketts Heath
* Thundersley and South Benfleet will be withdrawn when pickups are offered in Wickford and Billericay

Q. Do you offer help to Group Organisers?

A. Whether you would like us to help you to promote and manage your event, or you simply want our opinion on one of your own ideas, don’t hesitate to contact us.

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